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On September 6, 2011, GLOCK Inc. will begin voluntarily exchanging the recoil spring assembly (RSA) on its new Gen4 pistols shipped since 2009 GLOCK's product development team has modified various elements of the RSA to ensure each pistol's performance meets the company's demanding standards. With several variations of the RSA in the market today, GLOCK's goal with this voluntary exchange is to standardize the RSA to gain the best possible performance in each pistol.
Armorers should note that Gen4 G26 and G27 models will not require a modified recoil spring.
The new RSA's all have unique markings on the base of the part. The enclosed chart is designed to help you readily identify the correct RSA for your pistol.
Unless a directive is mandated by your agency or your store, the replacement of the Gen4 pistol's RSA can be performed as part of the regular field-strip process. Agencies or Consumer's wishing to participate in the exchange program at no charge are urged to call 1-877-745-8523 to order their new RSA.
For more information on the details of the exchange program, visit GLOCK.

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Thank you for this thread. I will check my RSA when I get home on my gen4 G23. My question is the RSA numbers listed in the chart, are those the new ones or the old ones?

Also, just to get opinions before I would make such a change. What do you guys think about swapping out if you don't have the latest even though your current RSA is doing great? I have close to 1000 rounds through my g23 and have no issues at all. Is it still a good idea to get the new spring (assuming I don't already have it) or should I go with the "if it ain't broke don't fix it" mantra?
 

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Thank you for this thread. I will check my RSA when I get home on my gen4 G23. My question is the RSA numbers listed in the chart, are those the new ones or the old ones?

Also, just to get opinions before I would make such a change. What do you guys think about swapping out if you don't have the latest even though your current RSA is doing great? I have close to 1000 rounds through my g23 and have no issues at all. Is it still a good idea to get the new spring (assuming I don't already have it) or should I go with the "if it ain't broke don't fix it" mantra?
I think Glock would not be going to this trouble and expense if it didn't need fixing. I just got the email from Glock and will order mine today!
 

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well the reason I ask is because I have NEVER seen a purported problem with the gen4 g23s. Every issue I have seen reported is on the 9mm versions that were originally using the RSA designed for a .40 S&W gun rather than 9mm. So I can easily see them saving face to the marketplace by removing any questions or even misunderstandings about what went wrong by offering everyone a new RSA, not just the models that they had problems with. Good publicity is certainly worth the extra expense regardless of necessity.
 

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I just called and ordered replacements for four of my Gen4s, and could not have been more pleased with the process. Glock has set up a special phone number, with enough people answering the phones that the whole thing took about five minutes. There's also an email address, [email protected], if you'd rather not wait on the phone. Email them the model and serial numbers of the pistols needing parts, with your phone number and shipping address.

It's very refreshing and encouraging to me to see Glock step up to this matter and deal with it in this fashion. SOMEbody back there is concerned about the Glock reputation, and this is a great way to solve the problem.

Chris
 

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thanks for that info. I was concerned at first they may want to have us send in the old part and I wasn't thrilled with that idea. But if I can just call them and have them send me a free part, I will probably do it and then try both springs and if I have problems with one at the range I can always just use the other one.
 

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Great info, I just send them an email.

For the folks who called them, did they have the RSAs in stock? Any ETA given? Thanks
 

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Thank you for this thread. I will check my RSA when I get home on my gen4 G23. My question is the RSA numbers listed in the chart, are those the new ones or the old ones?
Those are the new RSA numbers.

Ordered mine last Friday. Was told 1-2 weeks for delivery.
 

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dont want to be a party pooper, but i have the 0-4-3 for my 19, and it didnt fix anything...

but i will say that glocks customer service is one of the best i have ever seen with any company.
 

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Ordered one for the G19.
 

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Actually, the 3rd generation Glock 26 and 27 had a dual coil recoil spring assembly... The 4th generation Glock 26 and 27 use the same recoil springs that the 3rd gens do... So there is no need to replace them... they haven't changed.

All Glock Certified Armorers should have received an email from Glock about the recoil spring assembly exchange... If any of you are Glock Certified Armorers and did not receive an email from Glock regarding the RSA exchange, you should call Glock and make sure they have your correct email address.
 

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I just ordered one for my G19. I currently have the 0-4-1. I plan on keeping both and comparing them to see if there are any notable differences in performance.

When I asked, the person I spoke with did say that Glock was asking for the old recoil springs back. She did not know what Glock wanted with them and was rather noncommittal about telling me that I couldn't keep both. She never actually said that I couldn't keep it, just that "Glock is asking for them back" (via USPS pre-postaged return envelope).
 

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Yeah I got that too. I think they are asking for them back just to cover themselves from any potential liability. I plan on keeping the old one, comparing the two, and having an extra.

My G23 currently has the 0-3 RSA with no number on the bottom. Does anyone know when this one came out, or have a link to all the RSAs. I was just interested in how many upgrades between mine and the 0-3-3 (probably 3 lol but who knows).
 

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I just ordered one for my G19. I currently have the 3-4-1. I plan on keeping both and comparing them to see if there are any notable differences in performance.
Do you mean the 0-4-1?
 

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Added to the Gen4um group. I'm still waiting for my 02-4 to come in.
Mods-- I think there is a duplicate thread floating around. Think these should be merged?
 

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I emailed them yesterday asking for a confirmation they have received, got nothing. So I called them 5 min ago and the girls asked for the serial number and didn't see a duplicate in their system. Long story short it looks like calling them is the way to go, they don't seem to be processing emails as quicly as phone calls.
 
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