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OK, first I know that this is a known issue. Glock tech rep told me it was...I am new to Glocks, new to law enforcement so this learning curve has been interesting. I was a Radiation Oncology National Technical Support Engineer, Air Force veteran and I have higher education (paper says I learned somethin) so I'm not exactly ignorant. With that said I find it necessary to write this and share my experience with Glock in hopes that I can save someone the hassle and frustration.
Here is goes,
Purchased a "factory refurbished" Glock 22, .40 S&W pistol for use as a duty weapon. As all my previous training and experience has been with 1911, and the M9 weapons I purchased 2000 rounds and began learning the pistol. At 400 rounds I began getting left drift off of point of aim. This left drift got more and more severe until the point of aim was 12-14 inches right of my 30 inch wide target and was still not getting any hits to paper. I called Glock and they sent me a "good used barrel". No problem I did not purchase a new pistol I understand that and I am good with the service and replacement part. I mentioned that the underside of the slide was getting chafed by something in the frame and that it was dimpling the slide, the Technical representative assured me this was OK and it would stop soon and would not effect the function of the pistol.
When I received the replacement barrel I installed it and shot my qualification for the sheriffs department and scored well enough. Being a "training means proficiency" kind of person I still kept the practice going but now after another 400 rounds (860 total) and after the third good cleaning I found yet more metal debris and more damage to the slide. I called Glock again and was once more assured its a known issue and that after the slide clearances itself that the wear will stop and that it will not effect the function of the pistol. So I practiced with it some more, another 400 round day (1260 rounds total) I returned home and upon cleaning the pistol I found more metal debris and this time it has migrated to the frame rails, the trigger disconnect and the barrel block in the frame. There was two large, 6mm long, .038 deep on right .047 deep on right, gouges on the under side of the slide near the ejection port. This it, this pistol is now shearing long (.025) shavings off the slide.
Once again I called Glock and arranged to send them the pistol.
They received it and did not call me, I called them on the 3rd day after the had the pistol, and spoke to the same guy. He said yep that is normal and that I really need to replace the recoil spring after 2000-3000 rounds. He said that the locking block will tilt upon firing and make contact with the slide and create the wear I have if the recoil spring is weak. I asked recoil spring was replaced when the pistol was refurbished and he said they were, I asked why then after 1260 rounds (less than that really as it has created the damage prior to 1260, I have to replace the barrel and recoil spring.
He got argumentative and said I have no way of knowing how many rounds I have shot, OK fair enough my integrity is not enough, the customer is never right and in the month that I have owned the pistol I could have shot much more than 2000 rounds....OK whatever.
He said that he spoke to his manager and that the Glock Armorer had inspected the pistol and gave it a clean bill of health. They will replace the slide and mail it back. I asked about the recoil spring (an $8 part) and he said it was a consumable item and not covered under the warranty.
Obviously neither it the root cause of the wear on the slide, the frame with the elongated locking block pin hole. He said that they did not find any evidence of the frame being damaged nor was there any ancillary damage to the rest of the pistol. So I asked if the plating on the trigger bar normally flakes off and has deep scratches in it after so few rounds, to which he assured me there was nothing out of normal about this pistol.
Now I have a 1911 that has seen desert sand, yuck, muck and more sweat than any human should be able to excrete and after 80 thousand rounds, years of abuse, two new blue jobs, it still does not have this much obvious wear.
SO I am looking for input and comments. Also to warn anyone on the fence with new or factory reconditioned purchase, NEW< NEW> NEW! I will have a $985 used Glock before I trust it for duty use. So much for the customer service I heard so many good things about!.
Here is goes,
Purchased a "factory refurbished" Glock 22, .40 S&W pistol for use as a duty weapon. As all my previous training and experience has been with 1911, and the M9 weapons I purchased 2000 rounds and began learning the pistol. At 400 rounds I began getting left drift off of point of aim. This left drift got more and more severe until the point of aim was 12-14 inches right of my 30 inch wide target and was still not getting any hits to paper. I called Glock and they sent me a "good used barrel". No problem I did not purchase a new pistol I understand that and I am good with the service and replacement part. I mentioned that the underside of the slide was getting chafed by something in the frame and that it was dimpling the slide, the Technical representative assured me this was OK and it would stop soon and would not effect the function of the pistol.
When I received the replacement barrel I installed it and shot my qualification for the sheriffs department and scored well enough. Being a "training means proficiency" kind of person I still kept the practice going but now after another 400 rounds (860 total) and after the third good cleaning I found yet more metal debris and more damage to the slide. I called Glock again and was once more assured its a known issue and that after the slide clearances itself that the wear will stop and that it will not effect the function of the pistol. So I practiced with it some more, another 400 round day (1260 rounds total) I returned home and upon cleaning the pistol I found more metal debris and this time it has migrated to the frame rails, the trigger disconnect and the barrel block in the frame. There was two large, 6mm long, .038 deep on right .047 deep on right, gouges on the under side of the slide near the ejection port. This it, this pistol is now shearing long (.025) shavings off the slide.
Once again I called Glock and arranged to send them the pistol.
They received it and did not call me, I called them on the 3rd day after the had the pistol, and spoke to the same guy. He said yep that is normal and that I really need to replace the recoil spring after 2000-3000 rounds. He said that the locking block will tilt upon firing and make contact with the slide and create the wear I have if the recoil spring is weak. I asked recoil spring was replaced when the pistol was refurbished and he said they were, I asked why then after 1260 rounds (less than that really as it has created the damage prior to 1260, I have to replace the barrel and recoil spring.
He got argumentative and said I have no way of knowing how many rounds I have shot, OK fair enough my integrity is not enough, the customer is never right and in the month that I have owned the pistol I could have shot much more than 2000 rounds....OK whatever.
He said that he spoke to his manager and that the Glock Armorer had inspected the pistol and gave it a clean bill of health. They will replace the slide and mail it back. I asked about the recoil spring (an $8 part) and he said it was a consumable item and not covered under the warranty.
Obviously neither it the root cause of the wear on the slide, the frame with the elongated locking block pin hole. He said that they did not find any evidence of the frame being damaged nor was there any ancillary damage to the rest of the pistol. So I asked if the plating on the trigger bar normally flakes off and has deep scratches in it after so few rounds, to which he assured me there was nothing out of normal about this pistol.
Now I have a 1911 that has seen desert sand, yuck, muck and more sweat than any human should be able to excrete and after 80 thousand rounds, years of abuse, two new blue jobs, it still does not have this much obvious wear.
SO I am looking for input and comments. Also to warn anyone on the fence with new or factory reconditioned purchase, NEW< NEW> NEW! I will have a $985 used Glock before I trust it for duty use. So much for the customer service I heard so many good things about!.
