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Discussion Starter · #1 ·
OK, first I know that this is a known issue. Glock tech rep told me it was...I am new to Glocks, new to law enforcement so this learning curve has been interesting. I was a Radiation Oncology National Technical Support Engineer, Air Force veteran and I have higher education (paper says I learned somethin) so I'm not exactly ignorant. With that said I find it necessary to write this and share my experience with Glock in hopes that I can save someone the hassle and frustration.
Here is goes,
Purchased a "factory refurbished" Glock 22, .40 S&W pistol for use as a duty weapon. As all my previous training and experience has been with 1911, and the M9 weapons I purchased 2000 rounds and began learning the pistol. At 400 rounds I began getting left drift off of point of aim. This left drift got more and more severe until the point of aim was 12-14 inches right of my 30 inch wide target and was still not getting any hits to paper. I called Glock and they sent me a "good used barrel". No problem I did not purchase a new pistol I understand that and I am good with the service and replacement part. I mentioned that the underside of the slide was getting chafed by something in the frame and that it was dimpling the slide, the Technical representative assured me this was OK and it would stop soon and would not effect the function of the pistol.
When I received the replacement barrel I installed it and shot my qualification for the sheriffs department and scored well enough. Being a "training means proficiency" kind of person I still kept the practice going but now after another 400 rounds (860 total) and after the third good cleaning I found yet more metal debris and more damage to the slide. I called Glock again and was once more assured its a known issue and that after the slide clearances itself that the wear will stop and that it will not effect the function of the pistol. So I practiced with it some more, another 400 round day (1260 rounds total) I returned home and upon cleaning the pistol I found more metal debris and this time it has migrated to the frame rails, the trigger disconnect and the barrel block in the frame. There was two large, 6mm long, .038 deep on right .047 deep on right, gouges on the under side of the slide near the ejection port. This it, this pistol is now shearing long (.025) shavings off the slide.
Once again I called Glock and arranged to send them the pistol.
They received it and did not call me, I called them on the 3rd day after the had the pistol, and spoke to the same guy. He said yep that is normal and that I really need to replace the recoil spring after 2000-3000 rounds. He said that the locking block will tilt upon firing and make contact with the slide and create the wear I have if the recoil spring is weak. I asked recoil spring was replaced when the pistol was refurbished and he said they were, I asked why then after 1260 rounds (less than that really as it has created the damage prior to 1260, I have to replace the barrel and recoil spring.
He got argumentative and said I have no way of knowing how many rounds I have shot, OK fair enough my integrity is not enough, the customer is never right and in the month that I have owned the pistol I could have shot much more than 2000 rounds....OK whatever.
He said that he spoke to his manager and that the Glock Armorer had inspected the pistol and gave it a clean bill of health. They will replace the slide and mail it back. I asked about the recoil spring (an $8 part) and he said it was a consumable item and not covered under the warranty.
Obviously neither it the root cause of the wear on the slide, the frame with the elongated locking block pin hole. He said that they did not find any evidence of the frame being damaged nor was there any ancillary damage to the rest of the pistol. So I asked if the plating on the trigger bar normally flakes off and has deep scratches in it after so few rounds, to which he assured me there was nothing out of normal about this pistol.
Now I have a 1911 that has seen desert sand, yuck, muck and more sweat than any human should be able to excrete and after 80 thousand rounds, years of abuse, two new blue jobs, it still does not have this much obvious wear.
SO I am looking for input and comments. Also to warn anyone on the fence with new or factory reconditioned purchase, NEW< NEW> NEW! I will have a $985 used Glock before I trust it for duty use. So much for the customer service I heard so many good things about!.
 

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yea that sounds like a bad deal there man. perhaps a similar issue to what Glocky had experienced. or maybe different. but either way he had his replaced with no questions asked and even got a more expensive gun out of it. but he did buy new aswell.
 

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Well if you search my userame you will see the troubles I had with a brand new G30sf...After a few phone calls of them telling me my problem was normal, I asked to speak with the warranty manager, Doug Robinson. He told me to send the pistol in, and I did, with a letter requesting replacement of the pistol on the grounds that I did not trust it for carry purposes. (I had 21 failures to return to battery, massive wear on the trigger bar and large cut out on the slide bottom all within 220 rounds) They replaced it, no questions asked...in fact, when I called for a status update the day after they received the pistol, they informed me I was getting a replacement. I asked them what they found wrong and they told me they hadn't even looked at the pistol yet, and were issuing a replacement based solely on the letter I had written them. I was given the choice of any pistol they make for a replacement, I ended up with a G34. Glock has great customer service, but it seems to depend on who you end up getting to talk to and how much you push them.
 

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Discussion Starter · #6 ·
I did speak to Doug, I think the main issue here is that I purchased a used although reconditioned pistol. I am going to call again in the morning and try to speak to a manager. I'm not trying to be greedy I would feel OK with them replacing the recoil spring and slide. It does not address the root cause but if it happens again with these new parts then I would cry foul and insist on a more amicable solution.
Thank you for your input though, it mirrors many of the experiences from other people and it is more in line of what I expected. Thus this post and frustration.
 

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I did speak to Doug, I think the main issue here is that I purchased a used although reconditioned pistol. I am going to call again in the morning and try to speak to a manager. I'm not trying to be greedy I would feel OK with them replacing the recoil spring and slide. It does not address the root cause but if it happens again with these new parts then I would cry foul and insist on a more amicable solution.
Thank you for your input though, it mirrors many of the experiences from other people and it is more in line of what I expected. Thus this post and frustration.
doubtfull they will replace the slide. why should they? it's common, and does not affect function in any way.

stop with the glock hypochondria, and go shoot it, my friend! :)
 

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peening on the slide rails of 40cals under the ejection port is normal. some glocks have it and some don't.

http://www.custom-glock.com/peen.html



google it. you'll get a million hits. it's nothing to worry about ;)
You're absolutely write Don. I have a G22 with 3000+ rounds through it and
have peening on the slide rails (not quite as pronounced as your photos) and
it runs fine. Not losing any sleep over it.
 

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Discussion Starter · #9 ·
Pictures

Yes, thank you. I have found these posts but most of them are Dimples...not tearing of metal from the slide. Please keep in mind this is AFTER i wiped things down. I should have gotten a pic of the before with all the techno-glitter inside the pistol but Im a dum-arse.

Automotive exterior Electric blue Auto part Bumper Metal
Automotive tire Rectangle Sky Wood Bumper
Automotive tire Tread Wood Rim Automotive wheel system
Automotive tire Bumper Wood Gas Automotive wheel system
 

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Discussion Starter · #11 ·
Yeah I know, im being a bit absessive. This is why I am posting.....I will probably have to do just that, sit down, shut-up and color.
But it was worth investigating, being my first Glock did not know if what I had was out of the "normal".

Thank for the input.
 

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Discussion Starter · #13 ·
That is what Doug Robinson from Glock Tech told me...I dont like it but.... My favorite saying says it all. It is, what it is. According to Glock a weak recoil spring causes slide to slam back and rock the locking block into the slide. My thought was being a plastic frame the hole weakened, mine has a visible egg shape, so no matter what it will do it again. But Glock said its OK. I think I will most likely keep it as a duty B/U and apply for a waiver to carry my Kimber 1911 as duty primary sidearm. But that is assuming I can get the waiver. Its frustrating that I feel as though I wasted so much money when I have several other perfectly good, trustworthy pistols I could have used and not purchased the Glock. I shot a 276 out of 300 (two from no qual) with the G22 and 296 with the Kimber Pro Carry, so I know I am more compitent with the .45 but in the end it is what it is...cant control it wont let it control.
 

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why did you buy a used firearm in the 1st place for your 1st le gig?

i've bought 3 blue label le glock's from local le folks for sd and had no propblems with any of them but then i'm not in le.
 

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Those pics look like extreme abnormal wear to me. I wouldnt trust the pistol. but Im a bit on the paranoid side when it comes to this type of thing. If I were in LE, I would get a brand new Glock... No matter how you cut it, your life is worth FAR more than the cost of any Glock, especially with your LE discount.
 

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If he's located in a spot like I am the LE dealers are 5 or so hours away.....:mad:
excuse me but if there's no le pricing closeby you pay the freight for new regular folks pricing or deal online.

le pricing is roughly $80-85 less at shops that do le pricing in phx, not sure about pricing in idaho.
 
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